Responsibility of UX Experts

I am currently thinking a lot about my role in the world. I have a good job, I work with a great team of amazing people, I carry out nice projects at my work and I have a fascinating time with my students at universities. But I feel that my UX expert role is much more than I do at my current work.


As a UX Expert I have powerful toolbox in my hands: I know a lot of methods and techniques which are used great to design commercial services and products. I have knowledge about people and their mental models and I know how to gain information about their needs.

I can use the same toolbox to design non-commercial services. For me responsibility means balance between commercial and non-commercial projects. But I see that is not easy to achieve the balance. After a workday I am so tired and I think only about relax. At weekends I love travelling so there is no time to work on a computer.

I redefined my goal. My goal isn’t my balance between commercial and non-commercial projects, but balance itself. It meas I have to find ux experts who think about their role similar to the way I do, and they also deal with daily routine problems. Why?

  • Maybe I will have more energy on Wednesday and you on Saturday?
  • Maybe I’m not able to work every day on non-profit projects, but If there are 7 of us we can use only 1 day per weeek per person to achive the same result?

For that reason I decided with my friend Magda to run a new project. After many years of preparation we are running Kolektyw Rzeczywiste Doświadczenia. We want to integrate ux experts from Poland who would like to have an impact on social probelms. We want to integrate them in a kind of hub which is open for non-profit organizations as a UX helpdesk.

At the end I want to present you the people who inspired me:

Jason Ulaszek

He runs „UX for Good, an organization that pushes design as far as it can go: past forms, interactions and experiences to complex human systems, and beyond attractive, effective and elegant to deeply impactful. UX for Good is out to set the edge, so non-practitioners can see the full potential of design and practitioners can do the most meaningful work of their careers”.

For example they worked with the Aegis Trust and the Kigali Genocide Memorial to develop a framework to convert feelings of genocide into humanitarian action.

You can listen to his speach from UX Poland 2016 here.

You can follow him on Twitter.


Clive K. Lavery

I met him on the last Product Camp in Gdynia. He gave a great speech about responsibility of Ux designers. He also said that he divides his work time between commercial projects (4 days per week) and social projects (1 day per week). He showed me – an open letter written by copnehagen designers to everyone who shapes technology today. It was my inspiration to write a manifesto of Koletyw Rzeczywiste Doświadczenia.

You can follow him on Twitter.


How do you define your role as a UX Expert? What do you think about designer’s involvement in social problem solving?


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